Customer Testimonials
Recommends work to be completed that does not need to be completed. Told me $89 for oil change plus tire rotation cost up front. Then went to check out and charged me $240.48. Said he told me the wrong price. I would not have even had them change my oil if I knew it was so much more than a quality local service tech. Recommended $2K of additional services which some
Dear Mr. Hickman, I had the pleasure of meeting Jordan Lasure; service advisor, last month. After visiting many dealerships, Jordan listened to my plea and had no issue assisting me in finding a solution to repair my 2005 Chevrolet SSR Pickup Truck. He introduced me to one of your mechanics that was familiar with this classic vehicle. His knowledge of and expert troubleshooting was impressive to say the least. Jordan is an excellent communicator who kept me informed during repairs. I picked up my vehicle better then I left it. I did this review because Jordan wouldn’t let me walk ...
Seen stock #7H5561 advertised on CARFAX.com for $51,000. So I inquired through their email about what the best price out the door would be, I received an email the next day which their best price was $52,500 ( + fees which is normal ) So don’t ask for the best Price, it will cost you more unfortunately. So I’m looking elsewhere now
Completely rude and unprofessional behavior of the reps in service department, I spoke with Sheila Sheline. They decline to provide MPI results, decline to tell what has been inspected, just rude talks. When I 've asked about itemized results they asked do I want to make another inspection, so it was looks like they didn't nothing for the first time and that was the reason their rude behavior.
I am compelled to leave this review after an extremely negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently visited Parks Chevrolet, enticed by a publicly advertised lease offer that seemed too good to miss. This offer was prominently displayed on their website and various advertising platforms, clearly stating the terms, which entailed an exceptionally competitive monthly rate for a popular model. Motivated by such promising terms, I proceeded to engage with the dealership, hoping to finalize what appeared to be a straightforward transaction. Contrary to my expectations and ...
Just a great place to do business. Staff is very welcoming and helpful. Nothing but good to say about the dealership and people.
Sales are not knowledgeable of the promotions available. Was told a truck did not qualify for an advertised interest rate. Took the vin to another dealership and they confirmed that it did qualify. After bringing it to their attention was called back and told the sales manager was an oversight. If he is the manger I feel he should be knowledgeable of the promotions. This was a very frustrating event for me after shopping and finding a truck I was interested in purchasing.
Thomas, in the service department, is always friendly and incredibly knowledgeable. He knows his stuff!!! I completely trust him to make sure I get what I need for my car.
This is without a doubt the worst buying experience I have ever had. There were so many things wrong, among the worst was the lack of transparency, the number of items that kept getting added to the sticker price and the price listed on line (between the sticker and price on line, the price I was presented was $7,000 more). The salesperson, could not explain why this was not disclosed during our discussion and could not even operate their system without constantly asking for help from others. There were many other issues, but I'm running out of words. I've ...
First, let me say that my sales guy (Jesse) was amazing.... he went above and beyond. I purchased a used vehicle... My issues are as follows: 1. It was not cleaned up for me before I left with it 2. It was nearly due for an oil change 3. The overall process took a very long time due to technical issues with the paperwork 4. The originally agreed upon price was not honored after I drove over an hour to get there 5. I was only given 1 key fob... the sales manager told me in front of my sales guy and the finance guy that ...
All the team in Parks Chevrolet Hunterville was very helpful along the purchase of my trailblazer, maybe the dealer Cristiano Alberto who was clarified all my questions, did no push me on the process, and helped me with information to be comfortable with my decision for my first car in USA.
All the team in Parks Chevrolet Huntersville was very helpful in the purchase of my trailblazer, mainly the Dealer Cristiano who put a lot of efforts providing all the information I needed to buy my fist car in USA.
Been coming to parks for over 7 years to service my truck. Always get exceptional service from Thomas and staff always helpful and friendly and get you out in a timely manner.
Ask for Christiano Alberto (Chris), he's one of the best! He went above and beyond to make our purchasing experience "awesome"! His professionalism and dedication throughout this process made the whole experience stress free and pleasant. He even transported my wife from the airport to the dealership in his own car to complete the purchase. Chris provided a 5-star service every step of the way and I would highly recommend him for your next car buying purchase.
Jordan at Parks Chevrolet is amazing. Very customer driven. I will definitely come see you guys for my truck needs. Thank you for the great service.
Thomas is the man! Your service team is always awesome! Thank you for being so great.
Thomas was absolutely amazing a a a a a a a a a a a
Caring dloyal dedicated, honest, trustworthy, kind, Patient, humble,respectful, Dedicated, empowered, To the point uut knowledgeable
The Park’s Service Team was awesome. They checked me as scheduled and had me back on the road quickly… Thanks for your dedication to giving great service and support. Park’s Chevrolet Service Team!!!
I would like to thank Dallas and Don Apple and the whole crew for being above any standard you could expect . I had a bad situation after driving 3 hours and the truck I wanted sold !! They went above and beyond to make me happy and accommodate me!! Dream come true! You all are top notch!! Would tell anyone the drive is worth it !!
Don was awesome so was Dallas. Was there a bit longer than preferred . Very nice people that really did accomadate my needs. Drive very far over 3 hours to find the truck I wanted was sold the night before. Was very bummed but they did everything they could to help me. Appreciate them and will go back again! Told a friend who lives near to check them out.
Purchased my dream car and all of the staff was friendly and professional. Great experience and new Chevrolet family!!
Excellent customer service and quality work. I was greeted and taken care of immediately. Work was performed in the amount of time I was quoted.
Jordan that works in the service department is awesome! Each time I come he does an excellent job of helping me and making sure my Tahoe gets the service that it needs. Would recommend this dealership to family and friends
Parks service department goes above and beyond in providing exceptional service and accommodate customers need.
I’ve been a repeat customer for a decade now. I always experience super friendly customer service. This is definitely, car buying made easy.
Our sales person communicated well with us. Pick up and drop off was simple. Very kind. Highly recommend
As usual, Thomas Fox took care of my Chevrolet Trax in a timely and professional manner. I have complete confidence in Thomas and Park Chevrolet.
Jordan and the service team are always wonderful...the reason why I take my car to Parks for service! From the time I called to schedule the appointment (30K service), to the moment I arrived at the service lane, to when I left the dealership after the service was complete, everybody there was positive, professional, and prompt.
All went smooth with trading in our vehicle for a newer version. Our sales person communicated well with us.
Kat is always awesome!! She always make sure that everything is right! She keeps me updated if my car have to stay longer
Easy and very responsive! Pick up and drop off was simple. Very kind. Highly recommend
Excelente muy gentil estuvo muy amable Lo recomiendo a otras persona me gusto Su personalidad sin un grupo muy amable
My visit to Parks Chevrolet was a great experience. It started with a phone call from Trent he then scheduled my 11:00am appointment where I met Ed Pavlica the sales and leasing consultant. He made me feel right at home by telling me everything about the company and his passion for the business of selling automobiles for Parks Chevrolet. He then walked me through the process and when over the vehicle with me. At the end he shook my hand and said if I needed anything he was here to help. I left the dealership with my new car and ...
Factory brakes were giving off a horrible screech. Parks service corrected the issue quickly. Satisfied customer.
Very professional, accommodating, friendly. Not just salespeople but entire staff goes out of their way for you.
The staff is always friendly and professional. If there is an unknown issue they clearly explain it to me so that I can make a decision on how to move forward. The waiting area is very user friendly. Thank you to the whole crew. Anne Bucci
We always take our vehicles to Parks Chevrolet because Thomas is personable and does a great job keeping our vehicles in tip top running conditions.
Provuded convenient scheduling, and responsive technicians helped deliver back the car at the time it was promised.
This dealership is like family been coming here since moving to Charlotte. Thomas and the crew are a bunch of phenomenal people.
It was easy to schedule my appointment and Thomas took care of my vehicle service.
Great service department and the employees are courteous and always willing to help with our needs.
Thomas is the man thanks again Mike Lowery Always great attitude and very honest about the work being done
They make it their high priority to make sure that the customer is satisfied even on extra busy days.
Thomas and his team are always pleasant and efficient. I wait on car always and it is always ready when promised
I have three cars that I bring to Park Cheverolet for service. Thomas is excellent and a pleasure to work with. I would not take my business anywhere else.
As always Service to my Car is the most important thing to this Service Dept. Thanks Thomas for your expertise handling the service to my Car.,
I would recommend Parks Chevrolet to anyone wishing to purchase a vehicle. Their service is outstanding!
Great service as always and the service team always treats me well and helps me with all my needs.
Getting an appointment for service was easy. Kat greeted me warmly, as she always does. The service was completed as promised at a reasonable price.
This was a great experience they were very friendly from the minnet I came in and kept me informed evry ten minutes thank you for makeing my service so easy !!
Parks always treats me well in service. Regardless who is assigned as my rep for any visit, they all cover for each other well.
The workers are very courteous. The service manager assisted me with getting my appointment scheduled early which was my first preference. They got me in and out!
We always have our cars serviced at Parks Chevrolet. Thomas is the best and takes great care of our vehicles.
I love coming to park Chevrolet! Friendly, effecient service always. Thomas is always very helpful.
I had no problems at all. Very nice and knowledgeable employees. I will return for future work.
Kat was amazing in helping me get my service needs taken care of! She was attentive in every detail of the service. I am very cautious in the care of my vehicles, and felt very comfortable with Kat and your technicians. Thank you very much
Professional and knowledgeable staff. Don was a great sales guy that got me in and out.
Very customer service-oriented and accommodating. Especially grateful to Kat in the service department. Much appreciated!
Thomas was great. Prompt, informative and friendly. Car was finished ahead of schedule. I really appreciated the LYFT ride as well.
Service is always done exactly as I ask and Thomas Fox takes care of any necessities that should be done but always go over everything with me first. He is very honest and reliable and I wouldn't go to anyone else he always has my back best in service.
Great customer service; Thomas Fox is courteous and knowledgeable; Parks is blessed to have him
I’ve been there twice and both experiences were great! Employees are very patient and accommodating.
Brandon and Shane were great to work with on my vehicle purchase. They were considerate of my time for negotiating and vehicle delivery.
The best service good customer service thank you muchas gracia por rl services gracias otrabes gracias
Parks Chevrolet has serviced my Tahoe since brand new. I've always been happy there.
Very friendly people in the service department! Makes taking your car in for repairs more enjoyable!
Great Service. Thomas was very funny. I would recommend this dealership to everyone. . Thank you.
They listen to the customer They have well trained people. They have great service dept
I cannot say enough favorable things about Parks Chevrolet. Every step of the process is polite, professional, and exemplary. I'd like to make specific reference of Gee and Brittain, for their outstanding service and support.
Parks Chevrolet in Huntersville always takes care of all my service needs for all my vehicles!
The service advisor, Jordan, was incredibly helpful and professional. He is a true asset to the dealership as well as the customer. My previous vehicle was an Infiniti. If you want to see how a crappy service department is run, go to Infiniti of Lake Norman. I changed vehicles as a result of xxxx poor service.
Very courteous and knowledgeable group of professionals. More than willing to work within your time constraints
Excellent service and got us in and out with a great vehicle for our business!
I never received my bill of sale paperwork and cant get in contact with them.
We were stranded on a road trip and ended up at Park due to where we broke down. We were very pleased with the service and they fixed our Tahoe in under a day and got us back on the road. Thanks very much!
I was extremely pleased with the experience of purchasing of my new car from Parks Chevrolet Huntersville and especially enjoyed the service of the sales staff including Ed Pavlika.
Thomas and his team go above and beyond in taking care of my xxx Cadillac!
Great service and would return. Friendly service and quick and responsive. Communication was clear and straight to the point
Christian (our salesperson) was amazing! Super nice and helpful throughout the whole process! Brittan was quick and easy to deal with during finance as well! Great experience all around! Highly recommend
Incredible customer service! Very responsive and attentive. Also very patient, helpful, and always willing to answer all my questions.
Kat and Jordan are absolutely fabulous. I love working with them! If you don’t get your service done here, you need to!
Great and professional service done as usual. All done while waiting and done right the first time
Great service. Kat always does an outstanding job. Team found an unexpected leak and it was repaired under warranty. Great to know the team goes through the vehicle before a long road trip
Jordan has always taken care of me when I have come for service. Not pushy at all, but lets me know what the recommended service is for the car. He is good to give me estimates on the work that needs to be done.
The entire service team is awesome‼️ When it comes to repair & maintainence, on my Corvette, Roxanne & Tyler are experts‼️
Jordan the service representative was fantastic. Plus it did not hurt that I wasn’t charge. So far am very please with all I have encountered at the dealership.
Had to go in 2xs for a repair of a leak. Took it in 1st time said it was fixed took my truck home to find it was still leaking. Had to once again take it in for a 2nd time. Very inconvenient since i live an hour away . Had to drop off overnight and then once again pick up next day. My truck reeks so bad from the wet mats I wasn't even offered a cleaning g of the carpets to remove the smell. My truck never received the pre-certification inspection is how I feel. Shouldnt have this ...
I had a issue with my truck and Kat is my service advisor, she is a very nice person and tops in her field, couldn’t have asked for better service
Kat is always great to work with,very knowledgeable in what needs to be done when my vehicle needs service. She has been my service Advisor for the past 7 years .Her fellow workers have always stepped right in and done a good job when Kat has not been available . Overall the service group is good to deal with.
The entire service department is always very nice to work with. Kat is always great and I appreciate how she takes care of me.
Never had a problem with service at Parks Huntersville. All my service trips have been done quickly and competently.
It was excellent. Christian was helpful trying to help me with what I wanted. Recommend.
Friendly and fast customer service. They had my service done well before the time I expected!
The service department is aways extremely professional, friendly, helpful and understanding! For these reasons, we have been loyal customers at Parks for the past 10 years!
Great customer service and Cristiono the salesman was on point from start to finish! Awesome!
Great place to buy a vehicle from. They listen to what you want and are not pushy.
Kathleen Endress is my service advisor. I request her every time I need service because she is caring, empathetic, knowledgeable, and she holds herself accountable. Great customer service is defined by trust and credibility. I have this in Kat and appreciate her efforts each and every time I come for service.
Parks has excellent customer service and friendly staff! Great experience always. I’ve trusted Parks for decades now.
Had a really good service they fixed a couple of other things that was under warranty