Welcome to Parks Chevrolet Huntersville

This was my first time to Parks Chevrolet for service. I'll say that my appointment for an oil change and tire rotation took a lot longer than I expected - however, Mr. Fox recognized this issue without me bringing it up and made it worth my time when it came to paying my bill. This is why I will definitely be back for all my service needs or new car needs. This service department is now my go to for Chevy service. Any other place would not have cared or done as good of a job with me or my car. Kudo's Parks Chevrolet - you deserve your 5 stars from me.

I specifically inquired about a 2026 Chevrolet Tahoe Premier (VIN: 1GNS6SK89TR192919, Stock: 192919) at Parks Chevrolet Huntersville after seeing it listed online. Tyler from their internet sales team reached out promptly on January 15, promoting a "VIP appointment" and "best deals" during their 72-hour sales event, with promises to review all options and specials. I explained I needed my wife to see details first and would follow up. On January 16, Tyler followed up aggressively in the morning about the event's urgency and our availability that day or the next. Once my wife approved the truck that afternoon, I requested a cash out-the-door (OTD) price including all current incentives and rebates, clearly stating no trade-in was needed (I planned to sell our current Tahoe privately to our company). Tyler's response: They "don't send quotes online," the price is only advertised on the website, and an OTD figure requires scheduling an in-person appointment. When I asked if the listed internet price included dealer-installed options, he disclosed $2,9998 in non-negotiable accessories—still providing no full incentive breakdown or total cash price. Due to my recent total knee replacement surgery, which makes mobility (especially a drive from Lincolnton) challenging at times, I declined coming in over the weekend. Tyler then sent a passive-aggressive message implying I was simply "unwilling" to make the "short trip," that I'd pay "a lot more" at another dealer, and they could've "saved [me] a lot more money" if I'd just shown up. He even referenced another salesperson (Cecil) supposedly forewarning about my availability, then offered a sarcastic apology. This experience was unprofessional and disrespectful. In 2026, reputable dealers routinely share ballpark OTD cash prices, rebate details, or incentive breakdowns via text/email for serious inquiries—especially on a promoted model like this Premier during a sales event. Their site lists the vehicle but offers no transparent full pricing without forcing an in-person visit, turning what could've been a straightforward cash sale into wasted time and pressure. Refusing basic details after polite, detailed exchanges, then guilting a customer over legitimate mobility issues post-surgery, screams high-pressure tactics over customer service. I was ready to buy this specific Tahoe Premier cash—no trade hassles—but their stonewalling and insensitivity killed the deal. Avoid their internet sales if you want open communication and respect. I'll take my business to a dealer that provides upfront pricing and treats buyers (and their circumstances) properly.

Park Chevrolet does it again with great salesperson (Crystal), finance and delivering a great vehicle! Low pressure and happy people! Thanks Crystal and Parks!!!

They did a great job at getting me scheduled to have my truck serviced quickly.

I purchased a vehicle from here. The process went well then within a month two different batteries had to be replaced. They told me originally I had to pay for them. Then negotiated me paying less. All in all still had to pay. Would never buy a car from them again would not recommend.

Cameron my advisor made my experience awesome while waiting on my Tahoe to be repaired

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs.

Everyone at the dealership was friendly and knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were doing.

Worked with Chris Haverstick on the purchase of a 2023 GMC Sierra. Very knowledgeable of the process and answered everything question throughly. He even helped drop my insurance prices a month! They also hooked me up with a sweet deal on the extended warranty! Very easy to work with and the process couldn’t have went smoother. Highly recommend this dealership for the next purchase of your new or used vehicle!

Just wanna let know I was not satisfied with customer service today Chris is full of xxxx had me and my lady come all the way to the dealer this evening the car we were going to get was gone and he didn’t even notify us he just talked and text me all day the car was sold this morning why the xxxx would he have me come all the way there and to put the icing on the cake he wasn’t even there today I will never be returning to this dealer ever that xxxx is unacceptable a Waiste of our time he’s definitely not a good salesman you gone notify me through text message when I got to the dealer saying the car was sold what kind of xxxxen dealership yall running up there I will be advising no one to shop at that location that was straight xxxxxxxx

We think that Thomas Fox is a great service advisor at parks Chevy huntersville nc.

Sterling the internet guy was just a waste of time for me. Asked for a rough quote and got nowhere. Just wanted to know a rough out the door quote so i had my finances ready before arrival

I was very disappointed with my experience at this dealership. Upon arrival, the salesperson I spoke with never asked my name or what type of vehicle I was looking for. The two vehicles I came specifically to see were no longer available, and rather than offering to help me find alternatives, the salesperson showed little interest in assisting me further—he didn’t even provide a business card. Left to browse the lot on my own, I encountered another member of the sales staff who was sitting in a golf cart. She made no effort to greet me and simply drove off while smoking a cigarette. Overall, I felt ignored and unvalued as a potential customer.

Recommends work to be completed that does not need to be completed. Told me $89 for oil change plus tire rotation cost up front. Then went to check out and charged me $240.48. Said he told me the wrong price. I would not have even had them change my oil if I knew it was so much more than a quality local service tech. Recommended $2K of additional services which some

Dear Mr. Hickman, I had the pleasure of meeting Jordan Lasure; service advisor, last month. After visiting many dealerships, Jordan listened to my plea and had no issue assisting me in finding a solution to repair my 2005 Chevrolet SSR Pickup Truck. He introduced me to one of your mechanics that was familiar with this classic vehicle. His knowledge of and expert troubleshooting was impressive to say the least. Jordan is an excellent communicator who kept me informed during repairs. I picked up my vehicle better then I left it. I did this review because Jordan wouldn’t let me walk away unsatisfied. His can do attitude won me over immediately! Everyone in the service department was professional and treated me with respect every time I visited service. I felt like a new truck owner, but knowing Chevrolet still has a 19 year old truck on the road is a true testimonial they build great vehicles. I’m really not a review customer but felt you needed honest feedback that Parks Chevrolet Huntersville got it right. You all have earned my loyalty. As a retired Marine, recognizing a job done well, above and beyond expectations deserves the highest compliment from the public. I hope you will recognize them as well. Your leadership is reflected from your staff’s attitudes and you’re doing it well sir. Thank you for the opportunity to submit a review. Glenn Richardson